Customer Service Advisor
Huntingdon, PE28
Linsco are looking to recruit a Customer Service Advisor who will report to the Customer Service Team Leader. The successful candidate will be responsible for providing a 1st class level of customer service by assisting customers.
Key Responsibilities
- Act as a point of contact, answering telephones and dealing with enquiries in a timely and professional manner, including correspondence and the provision of reports
- Deal with customer complaints and compliments, working to provide a positive customer experience across the business
- Offer technical advice and assistance to end users as and when required
- Follow-up calls to customers to ensure satisfaction with service provided (If required)
- Maintain filing and other records, ensuring information systems are maintained accurately
- Undertake customer satisfaction surveys, assisting with analysing and reporting of data
- Undertake emergency situation cover outside normal working hours
Key Skills and Qualifications
- Experience in delivering first class customer service (Customer Service Qualification preferable)
- Experience of working in an office is desirable
- Strong communication skills, both written and verbal
- Possess excellent customer service skills
- Strong and resilient character with the ability to manage confrontation situations and potentially difficult scenarios
- Proven track record of trouble shooting / problem solving
- Please note the successful candidate with require an Enhanced DBS
- Field View Experience
If you feel you have the relevant experience for this role, please apply with your CV. molly.briggs@linsco.com
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today, attaching a copy of your current CV.
Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
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